Back to Home

Terms and Conditions

1. Acceptance of Terms

By accessing our website and making a reservation at Nilaro Holiday Resort, you agree to be bound by the following Terms and Conditions. Please read them carefully before booking.

2. Booking and Reservations

  • To confirm a booking at Nilaro Holiday Resort, guests must pay either a 30% advance of the full amount or choose to make the full payment (100%) upfront. A booking is only officially secured once this payment has been successfully processed through our online payment gateway.
  • You will receive a confirmation message with a unique Reservation ID once the payment is verified.

3. Payment Policy

  • All room rates are quoted in LKR and are subject to applicable taxes.
  • Guests have the flexibility to pay a 30% advance deposit at the time of booking, with the remaining balance due upon check-in at the resort, or they may clear the full booking amount online.

4. Check-in and Check-out

Standard Check-in time: 12:00 PM (12:00)
Standard Check-out time: 10:00 AM (10:00)

Early check-ins and late check-outs are subject to availability and may incur an additional charge. Valid government-issued identification (NIC or Passport) must be presented upon check-in.

5. Child Policy

  • For the purposes of booking and accommodation at Nilaro Holiday Resort, "children" are defined strictly as guests who are 10 years of age or younger.
  • Any guest aged 11 years or older is considered an adult for reservation purposes and will be subject to standard adult occupancy rules and rates.
  • All children must be accompanied and fully supervised by a parent or responsible adult at all times while on the resort property.

6. Food and Beverage Policy

  • Room-Only Accommodation: Nilaro Holiday Resort currently operates strictly on a room-only accommodation basis.
  • No Meals Provided: We do not provide breakfast, lunch, or dinner services. Guests are advised to make alternative arrangements for full meals.
  • Tea Service: We gladly offer complimentary morning and evening tea for our guests as part of our hospitality.

7. Cancellation and Refund Policy

  • Cancellations made more than 7 days before the scheduled booking date: Guests will receive a full refund of the amount paid, minus any standard payment gateway processing fees.
  • Cancellations made within 7 days of the scheduled booking date: Guests will receive a 70% refund of the full booking amount. Please note that standard payment gateway processing fees will also be deducted from this final refund amount.
  • No-shows: Guests who do not arrive on their scheduled date without prior notification will forfeit their payment, and the booking will be canceled without a refund.

8. Resort Rules and Guest Behavior

  • Damage: Guests are responsible for any damage caused to the room or resort property during their stay. The cost of repairs or replacements will be charged to the guest.
  • Smoking: Smoking is strictly prohibited inside the rooms. Designated smoking areas are available on the property.
  • Pets: Pets are not allowed on the property.

9. Limitation of Liability

Nilaro Holiday Resort is not liable for any loss, theft, or damage to a guest's personal belongings, nor for any personal injury sustained during the stay, except in cases of proven negligence by the resort management.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

11. Contact Information

For any reservation inquiries or issues regarding these terms, please contact us at:

Email: [email protected]
Phone: +94 76 340 7005