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Privacy Policy

Effective Date: August 2026

1. Introduction

Welcome to the Nilaro Holiday Resort website. We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a room reservation.

2. Information We Collect

When you make a booking or interact with our website, we may collect the following information:

  • Personal Details: Full name, email address, phone number, and residential address.
  • Identification: Passport number or National Identity Card (NIC) details (required at check-in).
  • Payment Information: Credit/debit card details or bank information. (Note: All online payments are securely processed through our authorized third-party payment gateway; we do not directly store your sensitive credit card data on our servers).
  • Technical Data: IP address, browser type, and interaction with our website (via cookies).

3. How We Use Your Information

We use the collected information to:

  • Process and confirm your room reservations.
  • Process online payments securely.
  • Send you booking confirmations, receipts, and important updates regarding your stay.
  • Respond to your inquiries and customer service requests.
  • Comply with local legal and regulatory requirements.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to others. We may share your data only with:

  • Payment Gateways: To securely process your online transaction.
  • Legal Authorities: If required by law enforcement or government regulations in Sri Lanka.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to request access to the personal data we hold about you and to ask for it to be corrected or deleted. To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +94 76 340 7005
Address: Nilaro Holiday Resort, M 38 Pandulagama Anuradhapura, Sri Lanka